Terms and Conditions
BY ACCESSING, BROWSING, AND/OR USING OUR SITE AND/OR SERVICES ON THE WEBSITE AND/OR BY MAKING A CONFIRMED RESERVATION ON OUR SITE, YOU ARE DEEMED TO ACCEPT THESE TERMS AND AGREE TO BE BOUND BY THESE TERMS AND BY ALL TERMS, POLICIES AND GUIDELINES INCORPORATED BY REFERENCE, WHILST USING OUR SITE, SERVICES AND DURING YOUR STAY.
Please note that all rates are in United Arab Emirates local currency i.e. Dirhams (AED). GUARANTEE POLICY
A valid credit card is required as form of guarantee at time of booking. Full accommodation charges inclusive of 10% Municipality Fee and 10% Service charge will be charged according to the cancellation policy.PAYMENT PLAN:
A valid credit card is required as form of guarantee at time of booking. Furthermore, an applicable advance deposit as guarantee may vary according to the period of your reservation. In order to process your payment we require a completed and signed One&Only The Palm credit authorization form along with a clear copy of your credit card, front and back. This form will be sent to you through your given contact details at time of booking i.e. fax or email address.
1. During Festive Season, a non-refundable 1 night room charge inclusive of 10% Municipality Fee and 10% Service charge upon booking is required, and the remaining balance 45 days prior to arrival date.
2. During Peak Season, a non-refundable 1 night room charge inclusive of 10% Municipality Fee and 10% Service charge upon booking is required, and the remaining balance 28 days prior to arrival date.
3. During High Season, a non-refundable 1 night room charge inclusive of 10% Municipality Fee and 10% Service charge within 21 days of arrival is required, and the remaining balance upon arrival.
4. During Shoulder Season, a non-refundable 1 night room charge inclusive of 10% Municipality Fee and 10% Service charge within 14 days of arrival is required, and the remaining balance upon arrival.
5. During Low Season, a non-refundable 1 night room charge inclusive of 10% Municipality Fee and 10% Service charge within 7 days of arrival is required, and the remaining balance upon arrival.
6. For Palm Beach Villa, a non-refundable 10% deposit of total room charge inclusive of 10% Municipality Fee and 10% Service charge within 90 days of arrival is required, and the remaining balance will be charged 60 days prior to arrival.
Reservations are considered confirmed only upon the receipt of the aforementioned; or after processing and approval of credit card deposit. One&Only The Palm reserves the right to cancel a trip at any time prior to scheduled departure. In the event your trip is canceled by One&Only The Palm, a full refund will be issued.BOOKING OPTIONS:
If you would like to book multiple rooms, please make sure to use a different name for each room, otherwise the duplicate name reservation may be cancelled by the hotel.
Note: To check-in at the One&Only The Palm, at least one guest must be at least 21years of age and present a valid credit card in their name. If under 21, the guest must be traveling with a party where one guest is 21 or older and is the credit card holder for all reservations.
A change in the length of stay or dates of your reservation is subject to availability and may result in a rate change. A revision made constitutes a cancellation. Please see CANCELLATION/NO SHOWS below. For complete revision policies, please contact One&Only The Palm. Reservations. From within the US call +1-866- 552-0001, Outside the US call +1-954-809-2700 or at the hotel directly at +971-4- 399-99-99.CANCELLATIONS/EARLY DEPARTURES/NO SHOWS:CANCELLATIONSFESTIVE Season
26-December to 06-January 2014
26-December 2015 to 06-January2016
A non-refundable one (1) night deposit upon booking is required. Full accommodation charges will be charged according to the cancellation policy. Cancellations, amendments, reduction of nights made within forty five (45) days prior to the arrival date or "No Show" are subject to 100% of the full accommodation charges. Rates are subject 10% service charge and 10% municipality fee. PEAK Season
18-October to 08-November 2015
07-January to 10-January 2015
21-March to 12-April 2015
17-October to 07-November 2015
A non-refundable one (1) night deposit upon booking is required. Full accommodation charges will be charged according to the cancellation policy. Cancellations, amendments, reduction of nights made within twenty eight (28) days prior to the arrival date or "No Show" are subject to 100% of the full accommodation charges. Room charges are subject 10% service charge and 10% municipality fee. HIGH Season
27-September to 17-October 2014
09-November to 25-December 2014
11-January to 20-March 2015
13-April to 09-May 2015
08-November to 06-December 2015
07-December to 18-December 2015
19-December to 25-December 2015
A valid credit card is required as form of guarantee at time of booking. Full accommodation charges will be charged according to the cancellation policy. Cancellations, amendments, reduction of nights made within twenty one (21) days prior to the arrival date or "No Show" are subject to 100% of the full accommodation charges. Room charges are subject 10% service charge and 10% municipality fee. SHOULDER Season
10-May to 31-May 2015
29-August to 12-September 2015
13-September to 02-October 2015
03-October to 16-October 2015
A valid credit card is required as form of guarantee at time of booking. Full accommodation charges will be charged according to the cancellation policy. Cancellations, amendments, reduction of nights made within fourteen (14) days prior to the arrival date or "No Show" are subject to 100% of the full accommodation charges. Room charges are subject 10% service charge and 10% municipality fee. LOW Season
01-Jun to 28-August 2015
A valid credit card is required as form of guarantee at time of booking. Full accommodation charges will be charged according to the cancellation policy. Cancellations, amendments, reduction of nights made within seven (7) days prior to the arrival date or "No Show" are subject to 100% of the full accommodation charges. Room charges are subject 10% service charge and 10% municipality fee. ALL SeasonsPalm Beach Villa
A non-refundable 10% deposit of total room charge within 90 days of arrival is required, and Full accommodation charges will be charged will be charged 60 days prior to arrival. Room charges are subject 10% service charge and 10% municipality fee.
In order to process your payment we require a completed and signed One&Only The Palm credit authorization form along with a clear copy of your credit card, front and back. This form will be sent to you through your given contact details at time of booking i.e. fax or email address. Reservations are considered confirmed only upon the receipt of the aforementioned; or after processing and approval of credit card deposit. One&Only The Palm reserves the right to cancel a trip at any time prior to scheduled departure. In the event your trip is canceled by One&Only The Palm, a full refund will be issued. EARLY DEPARTURES:
Early departures will be assessed 100% per night for early departure.NO SHOWS:
In the event of a no-show (i.e. if you neither use nor cancel your reservation), a fee equivalent to the value of the entire stay will be levied. All fees and penalties are inclusive of 10% Service Charge, 10% Municipality Fee and AED20 per bedroom per night Tourism Dirham Fee. Should you fail to travel and use the accommodations and services in your travel package, all fees & charges imposed by One&Only The Palm, the airlines, resort or other suppliers will still apply. All members of the travel party must present a valid passport when traveling to and from and United Arab Emirates. Traveling from a country other than the following countries i.e. United Kingdom, France, Italy, Germany, Holland, Belgium, Luxembourg, Switzerland, Austria, Spain, Sweden, Norway, Denmark, Portugal, Ireland, Greece, USA, Finland, Monaco, Vatican City, Iceland, San Marino, Andorra, Canada, Liechtenstein, Australia, New Zealand, Japan, Brunei, Singapore, Malaysia, Hong Kong and GCC require a visa and valid passport, please contact the UAE Embassy or Consulate for more details. Failure to provide the air carrier or governmental officials with necessary documents will lead to denial of boarding. All cancellation and no show penalties that are incurred are the sole responsibility of the client and will be charged accordingly. REFUNDS:
Refunds due to cancellation of your stay prior to travel will be processed upon notification (or after return of documents if applicable) and are subject to applicable cancellation charges assessed by One&Only The Palm, the resort and/or other travel suppliers. Refund requested must be made by calling One&Only The Palm Reservations, from within the US call +1-866-552-0001, Outside the US call +1-954-809-2700 or at the hotel directly at +971-4-399-99-99. Any unused services included in your travel package are not refundable. PROOF OF CITIZENSHIP:
As you will be traveling to another country, you must present proof of citizenship. All guests' full, legal names and children's ages are required at time of booking possession of proper documentation is the responsibility of the passenger. To enter UAE, citizens from countries will be required to present a valid passport with validity at least six months beyond your travel period and a visa. Please contact your local UAE Embassy or Consulate for details or the hotel reservation directly for further assistance. If you are departing UAE for a country that has the passport validity requirement of six (6) months beyond the dates of travel, then that requirement will be enforced. The passenger's failure to provide such documentation may result in automatic flight cancellation without right to a refund. CHECK-IN/ CHECK-OUT:
Check in time is 14:00 hours/2.00p.m. Although we will always try to provide rooms on arrival, we are unable to guarantee a room available prior to this time unless the room is reserved from the night before.
Check out time is 12:00 hours/ noon. For late departures, a reservation for one additional night's accommodation is recommended.AIRPORT TRANSFERS:
The One&Only The Palm can arrange your private transfer from or to your airport of arrival with applicable charges;
• From or to Dubai International Airport – Hotel AED 385.00 per car per way
• From or to Al Maktoum Airport (Dubai World Central), Jebel Ali – Hotel AED 495.00 per car per way
• From or to Abu Dhabi International Airport – Hotel AED 985.00 per car per way
In order to confirm your airport transfer please provide your complete and precise arrival and/or departure details at the time of booking or at least 48 hours prior to your travelling date.
Please note that airport transfers will be guaranteed to your credit card or to the company and will be charged in case of a no-show.HOTEL AIRPORT ASSISTANCE DESK:
- Dubai International Airport Terminal 1 - One&Only The Palm Airport Desk is situated after the baggage collection section and before exiting the main door, at the right hand side, second booth from the end. Our airport representative will meet you there and escort you to your transfer vehicle.
- New Dubai International Airport Terminal 3 - One&Only The Palm Airport Desk is located beside the Emirates Customer Service Desk near Terminal 3 Exit No. 1. Our airport representative will meet you there and escort you to your transfer vehicle.
If you need assistance during your stay, please visit the respective Concierge Desks at One&Only The Palm located in the lobby or press the concierge button from your room phone. ADDITIONAL CHARGES
Note: All rates are excluding 10% service charge & 10% municipality fee. Please be advised that all service charges & municipality fee or any introduction of new fees or taxes are subject to change at any time without prior notice. One&Only The Palm room rates are based on double occupancy. Additional guest aged 13 to 16 years is subject to AED 550 per room per night or one child under the age of 12 years can stay without additional charge. This is subject to the maximum occupancy policy of the room type.OWNERSHIP OF OUR WEBSITE AND PROTECTION OF OUR INTELLECTUAL PROPERTY RIGHTS:
The contents of our Site are intended for the personal use of users of this Site. This Site is owned and operated by Kerzner International Resorts, Inc (the "Company"). All right, title, and interest to the content displayed on our Site, including but not limited to the Site's look and feel, data, information, text, graphics, images, sound or video materials, photographs, designs, trademarks, service marks, trade names, URLs, and content provided by third parties, are the property of the Company, or third parties, and are protected by copyright, trademark, patent or other proprietary rights and laws. Except as expressly authorized by us, you agree not to copy, modify, rent, lease, loan, sell, assign, distribute, perform, display, license, reverse engineer, or create derivative works based on the Site or any content (including without limitation any software) available through the Site. Except as expressly provided in this Terms and Conditions, nothing contained herein or on this Site shall be construed as conferring any other license or right, expressly, by implication, by estoppel or otherwise, with respect to any of our content or under any third party's content. Any rights not expressly granted herein are reserved. YOU AGREE NOT TO USE OUR SITE TO:
Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity; Post any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of solicitation except in areas that are expressly designated by us for such purpose; Use any robot, scraper, spider, other automatic device, or manual process to monitor or copy any information or content contained in the Site without our prior express written permission and systematic retrieval of data or other content from the Sites to create or compile, directly or indirectly, a collection, compilation, database or directory without our prior written permission; Take any action that imposes an unreasonable or disproportionately large load on the Site infrastructure; Disseminate or transmit any content that infringes or violates any party's copyright, trademark, trade secret, patent or other proprietary right; Disseminate or transmit any worms, viruses or other harmful, disruptive or destructive files, code or programs; Violate any law (whether local, state, national, or international), whether or not intentionally; Forge headers or otherwise manipulate identifiers in order to disguise the origin of any posting; Collect or store personal data about other users, including collecting usernames, e-mail addresses, or other personally information of members; Engage in any activities that would violate the personal privacy rights of others, including but not limited to, collecting and distributing information about Internet users without their permission, except as permitted by applicable law. If we believe that anyone has violated this provision or any other provision of these Terms and Conditions or otherwise violated the law, we retain the right to investigate, disclose such activities and/or possible violations to the appropriate authorities and/ or pursue legal action against such person. LINKS TO OTHER WEBSITES:
Our Site may include links to other websites or resources. Because we have no control over such sites and resources, you acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource. Finally, you acknowledge that such external sites usually have their own terms and conditions, including privacy policies, over which we have no control and which will govern your rights and obligations with respect to the use of those websites. YOUR CONTACT WITH ADVERTISERS OR THIRD PARTY VENDORS:
Your dealings with advertisers and third party vendors found on or through our services, including your participation in promotions, the purchase of goods, services, and any terms, conditions, warranties or representations associated with such activities, are solely between you and the third party. We do not make any representations or warranties with respect to any goods or services or website that may be obtained from such third parties, and you agree that we will have no liability for any loss or damage of any kind incurred as a result of any activities you undertake in connection with the use of or reliance on any content, goods, services, information or other materials available, or through such third parties, on our Site.
One&Only The Palm and/or its suppliers, in making arrangements for the transportation, accommodations and other services referred to herein if any, acts only as an agent for the owners and operators of such transportation, accommodations and services or facilities, and its responsibility are limited to that of an agent. The airlines concerned are not to be held responsible for any act, omission or event during the time passengers are not on board their planes or conveyances. The passage contract in use by the airlines concerned, when issued, shall constitute the sole contract between the airlines and the purchaser of their tours and/or passenger. One&Only The Palm and its tour operator do not assume responsibility for errors or omissions within the content of this Site. COMPLIANCE WITH LAWS:
You agree to comply with all applicable laws regarding your use of our Site.MODIFICATION TO OUR SERVICES:
We reserve the right at any time and from time to time to modify, suspend, discontinue, or terminate our services (or any part thereof) with or without notice. You agree that we will not be liable to you or to any third party for any modification, suspension, discontinuation, or termination of our services.INFORMATION DISCLAIMER AND DISCLAIMER OF WARRANTIES:
YOUR USE OF THE OUR SITE AND/OR SERVICES IS AT YOUR SOLE RISK. OUR SITE AND/OR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE MAKE NO REPRESENTATION OR WARRANTY THAT OUR SITE AND/OR SERVICES WILL MEET YOUR REQUIREMENTS, THAT THE OUR SITE AND/OR SERVICES WILL BE UNINTERRUPTED, SECURE, CURRENT OR ERROR-FREE, THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF OUR SITE AND/OR SERVICE WILL BE ACCURATE, TIMELY, USEFUL OR RELIABLE, OR THAT THE QUALITY OF ANY POSTINGS, PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL OBTAINED BY YOU THROUGH OUR SITE AND/OR SERVICES WILL MEET YOUR NEEDS. WE MAKE NO REPRESENTATION OR WARRANTY THAT THE SITE, THE SERVICES, OR ANY CONTENT CONTAINED THEREIN IS APPROPRIATE OR AVAILABLE FOR USE IN ALL GEOGRAPHIC LOCATIONS. IF YOU USE THE SITE AND/OR SERVICES FROM OUTSIDE THE UNITED STATES OF AMERICA, YOU ARE SOLELY RESPONSIBLE FOR COMPLIANCE WITH ALL APPLICABLE LAWS.LIMITATION OF LIABILITY:
YOU UNDERSTAND AND AGREE THAT WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, ANY LOSS OF USE, LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, COST OF PROCUREMENT OF SUBSTITUTE SERVICES, OR ANY OTHER INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, HOWSOEVER CAUSED, AND ON ANY THEORY OF LIABILITY, WHETHER FOR BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), OR OTHERWISE RESULTING FROM: (1) THE USE OF, OR THE INABILITY TO USE, OUR SITE AND/OR SERVICES, (2) THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES AND GOODS, (3) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, (4) THE STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON OUR SITE, (5) RELIANCE ON CONTENT OR POSTINGS ON OUR SITE, OR (6) ANY OTHER MATTER RELATING TO OUR SITE OR OUR SERVICES. THESE LIMITATIONS WILL APPLY WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. EXCEPT AS REQUIRED BY THE INDEMNITY PROVISIONS HEREIN, IN NO EVENT WILL OUR DIRECT LIABILITY HEREUNDER EXCEED THE ACTUAL TOTAL AMOUNT RECEIVED BY US FROM YOU TO ACCESS THE SITE AND/OR THE SERVICES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.INDEMNIFICATION:
You agree to indemnify and hold us and our subsidiaries, and affiliates, and their officers, members, directors, employees and agents harmless from and against any and all liability, losses, claims, demands, disputes, damages or costs of any kind, including, without limitation, reasonable attorneys' fees and costs of litigation, resulting from or in any way connected with (a) your use of or reliance on our services, (b) your connection to our Site, (c) your violation of this these Terms and Conditions or (d) your violation of any rights of another party.LIMITATION OF ACTIONS BROUGHT AGAINST US:
You agree that any claim or cause of action arising out of your use of our Site or these Terms and Conditions must be filed within one year after such claim or cause of action arose or it shall forever be barred, notwithstanding any statute of limitations or other law to the contrary. Within this period, any failure by us to enforce or exercise any provision of these Terms and Conditions or related right shall not constitute a waiver of that right or provision.SELLER OF TRAVEL:
PIV, Inc is a registered seller of travel in Florida ST21665.
Effective Date: 1 January 2014