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Spa Lady

How To Spa

Arrival Time
You are encouraged to arrive 15 minutes prior to your appointment in order to change, relax and enjoy the facilities at the Spa. Please be advised that late arrivals will result in a reduction of treatment time. We would like to invite hotel guests to arrive at the Spa wearing the robe and slippers provided in their hotel room, and would advise that valuables are left in the safe in your room.

Scheduling an Appointment
To schedule an appointment for the perfect treatment, please speak with our specialist Spa reception team who will guide you to the right choice. Resort guests can dial the Spa button on your room telephone. From outside the Resort please call 04 440 10 40. To ensure your preferred time and service is available we recommend advanced bookings.

Hair Salon and Bastien Treatments
Appointments for Hair and Bastien Gonzalez treatments can be made through Spa reception.

Spa Etiquette
Our Spa environment is one of relaxation and tranquillity. Please respect all Spa guests’ right to privacy and serenity. In light of this the Spa is a mobile phone, pager and smoke free zone. The Spa will provide towels, slippers, shower caps and all amenities required for use during your visit. As per local regulations, the minimum age of 16 is required for access and treatments in the Spa.

Health Conditions
Kindly advise us of any health conditions, allergies or injuries, which could affect your service when making your Spa reservation.

We have specially designed treatments for expectant and /or nursing mothers. Please allow our Spa team to guide you in selecting which treatments are most suitable for you during this special time.

Cancellation Policy
All treatments are charged directly to guests’ account unless cancelled 6 hours prior to appointment.

Gift Certificates
Gift certificates are available - an ideal present for someone special. Please contact the Spa for details.

As per Dubai law, treatments for ladies are performed by female therapists and treatments for gentlemen are performed by male therapists.

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To experience the One&Only Private Spa, please contact our Spa team at
Spa@oneandonlythepalm.com or call +971 4 440 10 40

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